Patient Quality

Providing patients with the best care possible is our top priority. If for any reason you feel that your care was not up to that standard, we welcome the opportunity to resolve problems and improve where possible. Your feedback makes a difference.

Patient Quality

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Patient Feedback

We encourage all patients and their loved ones to give us feedback - in person, via letters or on patient surveys - about their experience at The Hospital of Central Connecticut. Patient responses are invaluable to us as we strive to improve the quality of care.

How We Receive Patient Feedback

Press Ganey Surveys

The independent Press Ganey company conducts random surveys of former Hospital of Central Connecticut patients, asking them to rate everything from the quality of care they received to the cleanliness of their rooms. Survey responses help the hospital improve quality of care and customer service.

HCAHPS Surveys

Created by the Agency for Healthcare Research and Quality (AHRQ), the federal government's HCAHPS initiative is designed to provide a standardized survey to measure patients' perspectives on hospital care.

HCAHPS survey questions ask patients to give an overall rating of the hospital and evaluate other key areas, including communication with doctors and nurses; hospital staffs' responsiveness; pain control; cleanliness and quiet; and discharge information. The initiative created a national standard for collecting or publicly reporting this information, allowing consumers to compare survey results among different hospitals.

HCAHPS is meant to complement – not replace – patient satisfaction and other data hospitals currently collect.

Your Comments

Please don't hesitate to share concerns, complaints or compliments with your doctor, nurse or any other hospital staff member. Your feedback does make a difference!

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Medical Ethics Committee

This committee of physicians, nurses, social workers, clergy and community representatives can advise patients, families and physicians on the ethical implications of medical decisions. 

To request a consultation call:
Bradley Memorial Campus: 860.276.5005
New Britain General Campus: 860.224.5236

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Complaint Resolution

The Hospital of Central Connecticut is committed to providing the highest quality of patient care. Your feedback is very important to us. If you have a non-urgent comment for Patient Relations, please send it to CentralRegionAdvocacy@hhchealth.org. During the day, Patient Relations can be reached at 860.224.5391.

If you are unable to reach a satisfactory solution despite communication with hospital administration, you have the right to notify external agencies of your concerns, including:

CT Department of Public Health
Complaint/Compliance Unit

Division of Health Systems Regulation
CT Department of Public Health

410 Capitol Ave., MS# 12HSR
Hartford, CT 06134-0308
860.509.7400
Get Directions >>

The Joint Commission
Office of Quality Monitoring

1 Renaissance Blvd.,
Oakbrook Terrace, IL 06181
complaint@jointcommission.org

If you are a Medicare recipient, you have the right to request that concerns regarding quality of care or coverage decisions be reviewed by the Medicare Quality Improvement Organization for the State of Connecticut.

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Patient Safety & Quality