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Hospital emergency room wait times now an iPhone™ app

New Britain [February 22 2010] - Want to know how long you’ll wait in the emergency room? There’s an app for that. The Hospital of Central Connecticut (HCC) has just launched a free iPhone™ application that posts waiting times for emergency rooms at its New Britain and Southington campuses. Wait times are also available on the hospital’s Web site.

The app also shows maps and directions to HCC’s New Britain General and Bradley Memorial campuses and emergency room phone numbers. The hospital’s Web site,, is also available.

“This new mobile application will let incoming patients know that if one campus is busy that they can receive the same level of care at the other campus, which may not be as busy,” says Robert G. Flade, R.N., M.S., director, Emergency Department (ED). Wait time listings are updated every five minutes.

“If you have an emergency that may be life-threatening, you should always call 911 and be transported by an ambulance,” says HCC Department of Medicine physician assistant Jeremy Allen, who led HCC’s app development team. “But, if you cut yourself and need stitches, you find yourself with a choice: Which hospital do I want to use? And that’s when you pull out this app. Right there in the palm of your hand is the actual wait time of two local emergency rooms.”

In November, the hospital debuted listing of emergency room wait times for both campuses on its Web site and on a flat screen in the New Britain General campus emergency room lobby. The electronic lobby display also includes a rotating series of short messages with important information for patients.

The hospital’s Emergency Department is one of the busiest in the state, with more than 100,000 visits in fiscal year 2009 for the New Britain General and Bradley Memorial campuses combined. Despite this volume, HCC’s ED has some of the shortest wait times in the country, with 90 to 95 percent of patients seen by a physician or physician assistant within 60 minutes.

The team that coordinated app development also included the ED’s information system provider, EmpowER Systems; Affiliated Computer Services, Inc.; and iPathy Software.

Contact: Kimberly Gensicki, 860-224-5900, x6507

HCC Corporate Communications
(860) 224-5695 • Fax (860) 224-5779