Hospital of Central Connecticut Emergency Department wait times now online
New Britain [November 27 2009] -
Emergency Department (ED) wait times for The Hospital of Central Connecticut’s New Britain General campus and Bradley Memorial campus in Southington are now available on the hospital Web site, www.thocc.org.
Wait times are automatically updated every five minutes on the hospital Web site and on a flat screen in the New Britain campus ED lobby. The electronic lobby display also includes a rotating series of short messages with important information for patients.
“No one likes to wait, especially if they are sick or injured,” said Jeff Finkelstein, M.D., the hospital’s chief of Emergency Medicine. “By displaying both campus wait times, we hope to give patients a choice. This is part of our efforts in the ED to enhance customer service and exceed our patients’ expectations.”
The hospital’s Emergency Department is one of the busiest in the state, with more than 100,000 visits in fiscal year 2009 for the New Britain General and Bradley Memorial campuses combined. Despite this volume, HCC’s ED has some of the shortest wait times in the country, with 90 to 95 percent of patients being seen by a physician or physician assistant within 60 minutes.
Contact: Nancy Martin, 860-224-5900, ext. 4366
HCC Corporate Communications
(860) 224-5695 •
Fax (860) 224-5779